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Privacy Policy

We treat your privacy with upmost respect. Exact details are outlined below as plainly as possible. If you have any questions, please get in touch.

Effective as of October 7, 2018

This Privacy Policy explains how Axiom, Inc. (“Axiom”, “us”, “we” or “our”) collects, uses, shares, and otherwise processes personal information in connection with our websites (the “Sites”) and online services.
Click on one of the links below to jump directly to the listed section:

Personal Information We Collect

Information you provide to us. Personal information that you may provide through the Sites, or otherwise communicate with us, includes:
  • Contact information, such as your first and last name, phone number, email address and company name.
  • Feedback and correspondence, such as information you provide when you report a problem with the Sites or otherwise correspond with us.
  • Marketing information, such as your preferences for receiving marketing communications and details about how you engage with marketing communications.
Information from third party sites. Our Sites include interfaces that allow you to connect with third party sites, such as when you create an account on our Sites by logging in to your Google account. If you connect to a third party site through the Sites, you authorize us to access, use and store the information that you agreed the third party site could provide to us based on your settings on that third party site. We will access, use and store that information in accordance with this Privacy Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable third party site.
Information Collected Automatically. We may automatically log information about you and your computer or mobile device when you access our Sites. For example, we may log your operating system name and version, manufacturer and model, device identifier, browser type, screen resolution, the website you visited before browsing to our Sites, pages you viewed, how long you spent on a page, access times, general location information such as city, state or geographic area, and information about your use of and actions on our Sites. We collect this information about you using cookies. Please refer to the Cookies and Similar Technologies section for more details.
To make our Sites more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

How We Use Your Personal Information

We use your personal information for the following purposes and as otherwise described to you in this Privacy Policy or at the time of collection:
To provide you with our products and services. We use your personal information to register you and/or your company for an account and to communicate with you regarding Axiom and our Sites, including by sending you announcements, updates, and support and administrative messages.
To operate the Sites. We use your personal information to:
  • operate, maintain, administer and improve the Sites
  • improve the quality of experience when you interact with our Sites;
  • better understand your needs and interests, and personalize your experience with the Sites; and
  • respond to your service-related requests, questions and feedback.
For research and development. We use information automatically collected and other information to analyze trends, administer the Sites, analyze users’ movements around the Sites, gather demographic information about our user base as a whole and improve the Sites.
To send you surveys and marketing communications. We may send you surveys, promotions or other marketing communications but you may opt out of receiving them as described in the Email communications section below.
To create anonymous data. We may create aggregated and other anonymous data from our users’ information. We make personal information into anonymous data by removing information that makes the data personally identifiable. We may use this anonymous data and share it with third parties for our lawful business purposes.
For compliance, fraud prevention and safety. We may use your personal information as we believe appropriate to (a) investigate violations of and enforce our Terms of Use; (b) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
For compliance with law. We may use your personal information as we believe appropriate to (a) comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; and (b) where permitted by law in connection with a legal investigation.
With your consent. In some cases we may ask for your consent to collect, use or share your personal information, such as when required by law or our agreements with third parties.

How We Share Your Personal Information

We do not share your personal information with third parties without your consent, except in the following circumstances:
Service providers. We may share your personal information with third party companies and individuals as needed for them to provide us with services in support of the Sites (such as hosting and storage, website analytics, email delivery, marketing, database management services and legal and other professional advice). These third parties will be given limited access to your personal information that is reasonably necessary for them to provide their services.
Compliance, fraud prevention, safety. We may disclose your personal information as we believe appropriate to government or law enforcement officials or private parties for the purposes described above under the following sections: For compliance, fraud prevention and safety and For compliance with law.
Business transfers. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.

Your Choices

In addition to your choices in connection with cookies (see Cookies and Similar Technologies), you have several choices regarding use of information with respect to our Sites:
Email communications. We may periodically send you information and emails that directly promote the use of our Sites. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly at [EMAIL]. You may continue to receive service-related and other non-marketing emails.
Changes to your personal information. If your personal information changes during your relationship with us, you may update your personal information by emailing us at privacy@axiom.co. You may also request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.
Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Sites to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with the Sites. We will tell you what information you must provide to receive the Sites by designating it as required or through other appropriate means.

Cookies and Similar Technologies

We may allow service providers and other third parties to use cookies and other tracking technologies to track your browsing activity over time and across the Sites and third party websites. For more details, see our Cookie Policy. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Other Important Privacy Information

Security. The security of your personal information important to us. We take a number of organizational, technical and physical measures designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the absolute security of your personal information. We will comply with applicable laws and regulations requiring that we notify you in the event your personal information is compromised as a result of a breach of our security measures.
Third party sites and services. Our Sites may contain links to third party websites. When you click on a link to any other website or location, you will leave our Sites and go to another site and another entity may collect personal and/or other information from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
International Transfers. Axiom is headquartered in the U.S. is headquartered in the United States, and your personal information may be collected, used and stored in the United States or other locations outside of your state, province, country or other governmental jurisdiction, where privacy laws may not be as protective as those in your jurisdiction.
Children. We reserve the right to modify this Privacy Policy at any time. If we make changes to this Privacy Policy we will post them on the Sites and indicate the effective date of the change. If we make material changes to this Privacy Policy we will notify you by email or through the Sites.

How to Contact Us

Axiom, Inc.
548 Market St
San Francisco, CA
94104, USA
privacy@axiom.co

Notice to European Users

The following applies to individuals in the European Economic Area.
Controller. Axiom is the controller of your personal information covered by this Privacy Policy for purposes of European data protection legislation.
Legal bases for processing. The legal bases of our processing of your personal information are described in the table below.
Processing purpose (click link for details)Legal basis
To provide you with our products and services

You have entered a contract with us and we need to use your personal information to provide services you have requested or take steps that you request prior to providing services.

To provide you with our products and services

You have entered a contract with us and we need to use your personal information to provide services you have requested or take steps that you request prior to providing services.

To provide you with our products and services
For research and development
To send you surveys and marketing communications
To send you surveys and marketing communications
For compliance, fraud prevention and safety

These processing activities constitute our legitimate interests. We consider and balance the potential impact on your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

For compliance with law

You have entered a contract with us and we need to use your personal information to provide services you have requested or take steps that you request prior to providing services.

With your consent

Processing is based on your consent. Where we rely on your consent you have the right to withdraw it anytime in the manner indicated in the Sites.

To share your personal information as described in this Privacy Policy

This sharing constitutes our legitimate interests, and in some cases may be necessary to comply with our legal obligations.

Retention

Generally, we retain your personal information for as long as necessary to process your personal information as described in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights

European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:
  • Access. Provide you with information about our processing of your personal information and give you access to your personal information.
  • Correct. Update or correct inaccuracies in your personal information.
  • Delete. Delete your personal information.
  • Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
  • Restrict. Restrict the processing of your personal information.
  • Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You may submit these requests by email to privacy@axiom.co or our postal address provided above. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.

Personal Data Export

If we export your personal information from the European Economic Area to a country outside of it and are required to apply additional safeguards to that personal information under European data protection legislation, we will do so. Such safeguards may include applying the European Commission model contracts for the transfer of personal data to third countries described here. Please contact us for further information about any such transfers or the specific safeguards applied.