Support
Help when you need it, from people who run Axiom.
Start in the docs, ask the community, or open a ticket. Enterprise plans add a private channel and an SLA. However you reach us, you talk to engineers who know the platform.
Ways to get help
Pick the channel that fits the question.
Documentation
Guides, APL reference, SDK docs, and worked examples for every integration. The fastest answer for most questions.
Community
Join the Discord to ask the team and other engineers. Good for how-do-I questions and sharing queries.
Open a ticket
Email support reaches our engineers directly. Send a dataset, a query, and what you expected — we read all of it.
Enterprise SLA
A private shared channel, named contacts, and response-time commitments. Available as a self-serve add-on.
Keep going
Status, changes, and references.
Talk to a human.
Open a ticket and tell us what you are trying to do. An engineer will pick it up.