PagerDuty notifier

Use a PagerDuty notifier to use all the incident management features of PagerDuty with Axiom.

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Benefits of using PagerDuty with Axiom

• Increase the performance and availability of your apps and services.
• Use specific insights in your backend, apps, and workloads by running PagerDuty in tandem with Axiom.
• Detect critical issues before any disruption happens to your resources: Axiom automatically opens and closes PagerDuty incidents.
• Obtain deep understanding of the issue root cause by visualising the data using Axiom.

Axiom creates PagerDuty events that arise from critical issues, disruptions, vulnerabilities, or workloads downtime on a service created in PagerDuty. The alert on Axiom side is linked to the PagerDuty Event allowing for Axiom to automatically close the Event incident if the Alert is resolved. This ensures no duplicate Events on PagerDuty side are created for the corresponding ones on Axiom side.

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Prerequisites

• Ensure you have Admin base role in PagerDuty.

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Create PagerDuty notifier

To create a PagerDuty notifier, follow these steps:

1. In PagerDuty’s Events V2 API, create a new service named Axiom with the default settings. Copy the integration key. For more information, see the PagerDuty documentation
2. In Axiom, click the Monitors tab, and then click Manage notifiers on the right.
3. Click New notifier on the top right.
4. Name your notifier.
5. Click Slack.
6. Enter the integration key you have previously generated.
7. Click Create.

You can now add your PagerDuty notifier to a specific monitor in Axiom. If any incident happens on your monitor, Axiom notifies you on the PagerDuty Service Activity dashboard.